Refunds
Freshness promise and refunds
Fresh food does not always travel perfectly. When something arrives less than right, we put it right quickly.
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Our freshness promise
If anything in your order is damaged, spoiled or not what you ordered, we refund it or replace it on your next order. You choose which.
How to tell us
Tell us within 24 hours of delivery, with your order number and a photo of the item.
- On WhatsApp: +234 800 000 0000, during delivery hours.
- Through the contact form, choosing “An order I placed”.
How refunds are paid
Card payments are refunded to the card you paid with. Banks usually take 5 to 10 working days to show the refund. Pay-on-delivery orders are refunded by bank transfer within 3 working days.
Missing or substituted items
A missing item is always refunded. We never substitute without calling you first, and if you accept a substitute that costs less, we refund the difference.
Unopened pantry items
Unopened pantry items such as rice, oil and spice mixes can be returned within 7 days for a refund. Hand them to your rider on your next delivery, or bring them to our Surulere store.
Same-day delivery across Lagos
Questions about an order?
Our team replies within one working day, and faster on WhatsApp during delivery hours.